Forbes Allied Services and Forbes Clinical Services is committed to protecting the privacy of an individual’s personal information. The following sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us, and the way we collect, use and disclose your personal information.
In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act.
We have policies and procedures in place to ensure that:
The kinds of information we collect
Consumer personal information is collected to provide care and services. Personal information we collect could include your:
How we collect personal information
Participant personal information may be collected from:
We will collect personal information directly from you unless:
You can withdraw your consent at any time by contacting us; although you should be advised that this may impact on our capacity to provide services.
Purpose of collecting personal information
Personal information is collected for the purposes of providing care and services. The information may be used to:
Disclosure of personal information
We may disclose your personal and health information, for the purpose of your care and services, to:
We may not use or disclose personal information for a purpose other than providing care and services, unless:
We will not disclose your personal information to an overseas recipient.
Security of personal information
We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff.
Accessing the personal information that we hold about you
Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us.
To obtain access to your personal information, you will have to provide us with proof of identity. We will take all reasonable steps to provide access to your personal information within seven (7) days from your request.
Cookies
A cookie is a small file placed in a web browser that collects information about web browsing behaviour to assist with keeping a website current and relevant. It collects identifiable information but does not access personal information such as names, addresses and email addresses, or telephone numbers.
Security of email addresses
Forbes Services undertakes not to sell or provide to any other party any email address provided to it or received by it for any reason. Our staff and contractors are also required to adhere to this undertaking.
Changing information or unsubscribing to our online services
We endeavour to ensure that any information collected and held by us is current and accurate, and this includes information provided online. For any required changes to any information previously provided to us, please contact us.
If any changes are made to privacy legislation, or to any of the information contained in our Privacy Policy and this Privacy Statement, we shall amend and update our documentation and notices accordingly.
Employee information
Records of current and past employees which are related to the employment relationship are managed in accordance with workplace laws. Privacy laws may apply to employee personal information if the information is used for something that is not related to the employment relationship between our organisation and the employee.
Volunteer records
Personal information collected and held by us in relation to our volunteers will be managed in accordance with the Privacy Act.
Privacy data breaches
In the event that your personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach Policy and Procedure.
Privacy complaints
All complaints regarding privacy can be lodged via our complaint handling process.
At all times, privacy complaints will:
You will be informed of the outcome of your complaint following completion of the investigation.
Contact Details:
Forbes Services
Tel: 1300 380 357
Forbes Allied Services and Forbes Clinical Services acknowledges the traditional owners of land and country throughout Australia, and their continuing connection to the land, sea, and community. We pay our respects to them and their culture for past, present, and future generations. Forbes Allied Services remain committed to ensuring a safe and welcoming environment for all, inclusive of our culturally and linguistically diverse and LGBTIQ+ people and communities. Forbes Allied Services celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.